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It is the responsibility of the customer to ensure that the shipping address is correct. Please check this when your order confirmation is emailed. We do not make any changes to the address entered at checkout unless we are notified by email before an order ships.
If your order is returned to us due to an incorrect or incomplete shipping address entered at checkout, or an item isn’t collected, a partial refund may apply to cover the cost of the return postage.
Items that are returned to sender will be asked to pay for postage to be sent out again. We have no control over the timescales of this so please be patient while we await the return.
We ship from Sydney via a fulfilment centre using a range of local couriers.
On some occasions orders will be sent from the UK using Royal Mail, tracking is provided on all orders and estimated delivery dates will reflect the sending location.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
The cost to return the item will be paid by the customer. We will not refund return postage costs.
To complete your return, please get in touch with us within 14 days of delivery at hello@gifting-sorted.au.
Our return address is:
Gifting Sorted
5-7 Vernon St
Bolton
BL1 2PP
United Kingdom
Certain situations may allow for a partial refund, including but not limited to:
Please email hello@gifting-sorted.au if you have any queries
Please use postage with tracking as proof of postage, this helps ensure we receive the item and you can see when it reaches us. Items lost in the post will not be refunded without proof of postage and tracking.
Once your return is received and inspected and your refund is approved then the money will be processed back to your original payment method within 2 working days. If you order is not going to be refunded once we have it back we will reach out by email.
If you believe your refund is delayed: